Privacy Policy
Garden Florist Privacy Policy
Effective Date: July 11, 2026
Garden Florist (“Garden Florist,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information when you use our website, create an account, place an order, contact us, or otherwise interact with our services.
By using our website or purchasing products from Garden Florist, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Garden Florist.
Information You Provide
When placing an order, creating an account, contacting us, or subscribing to our communications, you may provide information such as:
- First and last name
- Email address
- Telephone number
- Billing address
- Delivery address
- Company name (if applicable)
- Gift message
- Delivery instructions
- Customer service inquiries
- Reviews or feedback
Providing certain information may be necessary for us to process your order or provide requested services.
Recipient Information
Because many purchases are gifts, we may also collect information about the recipient, including:
- Recipient’s name
- Delivery address
- Telephone number
- Business, hospital, or funeral home information
- Card message
- Delivery instructions
By providing recipient information, you represent that you have the authority to provide such information for the purpose of completing the requested delivery.
Payment Information
Payments are processed through secure third-party payment providers.
Garden Florist does not store complete credit card numbers or security codes on its own servers.
We may receive limited payment information, including:
- Payment status
- Transaction ID
- Payment method
- Last four digits of the payment card (when available)
- Billing verification results
Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Pages visited
- Products viewed
- Date and time of access
- Website usage information
- Cookie identifiers
This information helps us improve security, troubleshoot issues, analyze Website performance, and enhance the customer experience.
2. How We Use Your Information
Garden Florist uses the information we collect to operate our business, fulfill customer requests, and improve our services.
We may use your information to:
- Process and fulfill orders
- Arrange deliveries or store pickup
- Process payments
- Verify transactions
- Prevent fraud and unauthorized activity
- Communicate about orders
- Respond to customer service requests
- Improve our Website and services
- Personalize your shopping experience
- Send marketing communications when permitted by law or with your consent
- Comply with legal and regulatory obligations
- Protect the rights, property, and safety of Garden Florist, our customers, and others
We may also use aggregated or de-identified information for business analysis, reporting, and service improvements. Information used in this manner does not identify individual customers.
3. When We Share Information
Garden Florist does not sell your personal information to third parties for their independent marketing purposes.
We share information only when reasonably necessary to operate our business or when required by law.
Examples include:
Service Providers
We may share limited information with trusted service providers that help us operate our business, including providers of:
- Payment processing
- Website hosting
- Email delivery
- SMS messaging
- Fraud prevention
- Analytics
- Customer support
- Marketing services
These providers receive only the information reasonably necessary to perform their services and are contractually expected to safeguard your information.
Delivery Services
Information necessary to complete your order may be shared with employees or delivery personnel responsible for preparing or delivering your purchase.
This may include:
- Recipient name
- Delivery address
- Telephone number
- Delivery instructions
- Order details necessary to complete delivery
Legal Requirements
We may disclose information if we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to lawful requests from government authorities
- Protect the rights or property of Garden Florist
- Prevent fraud or unlawful activity
- Protect the safety of customers, employees, or the public
Business Transfers
If Garden Florist is involved in a merger, acquisition, sale of assets, financing, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.
4. Cookies and Tracking Technologies
Garden Florist uses cookies and similar technologies to improve the functionality, security, and performance of our Website.
Cookies are small text files stored on your device that help us remember your preferences, maintain your shopping session, understand how visitors use our Website, and improve your overall experience.
Depending on your browser settings and applicable law, we may use the following types of cookies:
Essential Cookies
These cookies are necessary for the operation of the Website and cannot be disabled through our systems. They help with functions such as:
- Shopping cart functionality
- Customer login
- Security and fraud prevention
- Session management
- Checkout functionality
Without these cookies, certain parts of the Website may not function properly.
Functional Cookies
These cookies remember your preferences and improve your experience by remembering information such as:
- Language preferences
- Recently viewed products
- Saved shopping cart
- User preferences
Analytics Cookies
Analytics technologies help us understand how visitors interact with our Website.
We may use this information to analyze:
- Website traffic
- Popular products
- Customer navigation
- Website performance
- Technical issues
Whenever practical, analytics information is aggregated or de-identified.
Advertising Cookies
Where permitted by law, we or our advertising partners may use cookies or similar technologies to measure the effectiveness of advertising campaigns and provide more relevant advertising.
These technologies may recognize that you visited our Website and may be associated with information collected by third-party advertising platforms.
Managing Cookies
Most web browsers allow you to manage or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of the Website, including shopping cart features, customer login, and checkout.
5. Marketing Communications
Garden Florist may communicate with customers for both transactional and marketing purposes.
Transactional Communications
These communications are necessary to provide our Services and may include:
- Order confirmations
- Payment confirmations
- Delivery updates
- Pickup notifications
- Customer service responses
- Security notifications
Because these messages relate directly to your purchase or account, you may continue to receive them while an order is active.
Promotional Communications
With your consent where required by law, Garden Florist may send promotional communications regarding:
- New floral collections
- Holiday specials
- Exclusive offers
- Seasonal promotions
- Flower care tips
- Company news
- Gift reminders
Participation in marketing communications is voluntary.
You may unsubscribe from promotional emails by clicking the unsubscribe link included in the message or by contacting Garden Florist.
If you have consented to receive promotional SMS messages, you may opt out at any time by following the instructions included in the message, such as replying STOP, where applicable.
Opting out of marketing communications does not prevent us from sending communications necessary to complete your order or respond to your requests.
6. Payment Processing and Security
Garden Florist is committed to protecting payment information.
Payments made through our Website are processed by secure third-party payment providers that are responsible for handling payment credentials in accordance with applicable security standards.
Garden Florist does not store complete payment card numbers, CVV security codes, or other sensitive payment credentials on its own servers.
To help protect our customers and our business, payment transactions may be reviewed for fraud prevention purposes.
This review may include information such as:
- Transaction history
- Billing consistency
- Shipping information
- Device information
- IP address
- Other risk indicators reasonably necessary to detect fraudulent activity
If a transaction is identified as potentially fraudulent, Garden Florist may delay processing, request additional verification, or decline the transaction in order to protect all parties involved.
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. While we work to protect your information, no security system can guarantee absolute protection against every possible risk.
7. Data Retention
Garden Florist retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining customer accounts, processing transactions, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.
The length of time we retain information depends on several factors, including:
- The nature of the information;
- The purpose for which it was collected;
- Applicable legal, accounting, or tax requirements;
- Security and fraud prevention needs; and
- Whether the information remains necessary for legitimate business purposes.
When personal information is no longer required, Garden Florist will take commercially reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable law.
8. Your Rights and Choices
Depending on your state or country of residence, you may have certain privacy rights under applicable law.
Subject to applicable legal requirements, these rights may include the ability to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Request a copy of certain information you have provided to us;
- Withdraw consent where processing is based on consent;
- Opt out of certain marketing communications; and
- Exercise any additional rights available under applicable privacy laws.
Garden Florist will respond to privacy requests within the timeframes required by applicable law.
Before processing certain requests, we may need to verify your identity to protect your personal information and prevent unauthorized access.
Certain information may be retained where required by law or where necessary to protect Garden Florist’s legal rights, complete pending transactions, detect fraud, or comply with regulatory obligations.
To exercise your privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.
9. Children’s Privacy
Garden Florist’s Website and Services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 years of age.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete the information as soon as practicable.
Parents or legal guardians who believe that a child has provided personal information to Garden Florist may contact us so that we can investigate and, where appropriate, remove the information.
Nothing in this section prevents Garden Florist from processing information where permitted or required by applicable law.
10. Third-Party Websites and Services
For your convenience, our Website may contain links to third-party websites, applications, or services.
Garden Florist does not own or control these third-party services and is not responsible for their privacy practices, security, content, or policies.
Your interactions with third-party websites are governed by their own privacy policies and terms of use.
We encourage you to review the privacy policies of any third-party websites you choose to visit before providing personal information.
11. Changes to This Privacy Policy
Garden Florist may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or the Services we provide.
When material changes are made, we will update the Effective Date at the beginning of this Privacy Policy.
The most current version will always be available on our Website.
Your continued use of our Website or Services following the publication of an updated Privacy Policy constitutes your acknowledgment of the revised Policy, except where additional notice or consent is required by applicable law.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us using the information below.
Garden Florist
Website: https://gardenfloristny.com
Email: info@gardenfloristny.com
Phone: As listed on our Website
Business Hours: As published on our Website
We will make commercially reasonable efforts to respond to privacy-related inquiries as promptly as possible and in accordance with applicable law.