Refund & Return Policy
At Garden Florist, every floral arrangement is carefully prepared for each customer. Due to the perishable and custom nature of flowers and floral products, all sales are final.
All Sales Are Final
Once an order has been placed and accepted, we do not offer:
- Returns
- Refunds
- Exchanges
This policy applies to fresh flowers, floral arrangements, plants, gifts, balloons, vases, containers, custom arrangements, special orders, event flowers, wedding flowers, funeral arrangements, and other products sold by Garden Florist.
Fresh Flowers & Natural Variations
Flowers are natural products. The color, size, shape, and appearance of individual flowers may vary from the images displayed on our website.
Seasonal availability may also affect the exact flowers used in an arrangement. These natural variations are not considered defects and do not qualify for a refund, return, or exchange.
Flower & Container Substitutions
Because flower and container availability can change, Garden Florist reserves the right to make substitutions when necessary.
We may substitute flowers, colors, greenery, vases, baskets, containers, or other design elements with items of similar style, quality, and value while maintaining the overall look and value of the arrangement as closely as possible.
Custom & Special Orders
Custom arrangements, special orders, wedding flowers, funeral flowers, event flowers, and personalized products are final sale and cannot be returned, exchanged, or refunded.
Order Information
Customers are responsible for providing accurate order information, including the recipient’s name, delivery address, phone number, delivery date, card message, and any special instructions.
Please review your information carefully before submitting your order.
Problems With an Order
If you believe there is a problem with an order due to an error by Garden Florist, please contact us as soon as possible.
We will review the situation and, when appropriate, may offer a replacement or another reasonable resolution at our discretion.
Submitting a complaint does not automatically qualify an order for a refund, return, or exchange.
Final Sale Policy
By placing an order with Garden Florist, you acknowledge and agree that all sales are final and no returns, refunds, or exchanges are accepted, except where otherwise required by applicable law.
Contact Us
If you have questions regarding this policy or an order, please contact:
Garden Florist
Email: info@gardenflorist.com
Phone: (718) 775-3161
Thank you for choosing Garden Florist.